Terms of Use

Terms of Use

Effective Date: January 1, 2025

These Terms of Use (“Terms”) govern the use of services provided by Live Agent Assistance (“we,” “our,” or “us”) in connection with our inbound call management for insurance agents. By using our services, you (“you,” “your,” or “Client”) agree to these Terms. If you do not agree to these Terms, you should not use our services.

Live Agent Assistance offers inbound call management services to insurance agents by combining multiple inbound call sources and delivering calls to insurance agents. Our services may include:

• Routing inbound calls to designated insurance agents.
• Providing call handling and management.
• Providing additional features such as call recording and analytics (if applicable).
• Relationship management with inbound providers.

To use our services, you must be an authorized representative of an insurance agency or an individual insurance agent who is authorized to receive and manage inbound calls for insurance-related purposes.

To access certain services, you may be required to create an account with [Your Company Name]. You agree to provide accurate, complete, and current information during the registration process. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities under your account. You must notify us immediately if you suspect any unauthorized use of your account.

You agree to use our services only for lawful purposes and in accordance with these Terms. You will not:

• Use our services for any illegal, harmful, or fraudulent activities.
• Attempt to interfere with or disrupt our services, including any network or system connected to our services.
• Use our services to harass, abuse, or defame others.
• Share or transmit any content that violates the rights of others, including but not limited to intellectual property or privacy rights.

If applicable, you agree to pay all fees associated with the use of our services as outlined in your agreement or subscription plan. Payments are due as specified, and failure to pay may result in suspension or termination of your access to our services.

By using our services, you agree that we may collect and store call data and other information as outlined in our Privacy Notice. This includes, but is not limited to, call recordings, caller information, and analytics data.

You are responsible for ensuring that you have obtained the necessary consents from callers (e.g., for call recording) and that you comply with all applicable privacy and data protection laws.

All content, trademarks, service marks, and other intellectual property related to our services are owned by Live Agent Assistance or our licensors. You are granted a limited, non-transferable, and non-exclusive license to use our services in accordance with these Terms. You may not copy, modify, or distribute any intellectual property without our express consent.

Our services are provided "as is" and “as available.” We do not warrant that our services will be error-free, uninterrupted, or free from defects. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, Live Agent Assistance will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use our services. This includes, but is not limited to, any loss of profits, data, or business opportunities.

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, and with or without notice. In the event of termination, you will remain responsible for any outstanding fees owed for services rendered up to the termination date.

You agree to indemnify and hold Live Agent Assistance, its officers, employees, and agents harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of our services, your violation of these Terms, or your infringement of any rights of others.

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the "Effective Date" at the top of this page will be updated accordingly. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of Tennesse, United States of America, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Tennessee.

If you have any questions or concerns regarding these Terms of Use, please contact us at privacy@liveagentassistance.com.