smart inbound management
smart inbound management
Terms of Use
Effective Date: August 26, 2025
These Terms of Use (“Terms”) govern the use of services provided by Live Agent Assistance (“we,” “our,” or “us”) in connection with our inbound call management for insurance agents. By using our services, you (“you,” “your,” or “Client”) agree to these Terms. If you do not agree to these Terms, you should not use our services. By using our services, you agree to the terms and conditions set forth in these disclosures. Please read this carefully.
1. Services Provided - Inbound Call Management Service
Live Agent Assistance provides a service that manage relationships and call traffic from multiple inbound call sources and delivers calls to insurance agents. Our goal is to facilitate effective relationships with inbound call providers and promote good communication between callers and insurance agents by routing and managing calls efficiently.
Our services may include:
2. Eligibility
To use our services, you must be an authorized representative of an insurance agency or an individual insurance agent who is authorized to receive and manage inbound calls for insurance-related purposes.
3. Account Registration and Security
To access certain services, you may be required to create an account with [Your Company Name]. You agree to provide accurate, complete, and current information during the registration process. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities under your account. You must notify us immediately if you suspect any unauthorized use of your account.
4. Use of Services
You agree to use our services only for lawful purposes and in accordance with these Terms. You will not:
5. Limitations on Use of Services
Our services are intended for lawful use only. By using our services, you agree not to use them for any unlawful or inappropriate purposes, including:
6. Fees and Payment
Calls are purchased on a pre-paid basis unless other agreements have been made with Live Agent Assistance explicitly. If applicable, you agree to pay all fees associated with the use of our services as outlined in your agreement or subscription plan. Payments are due as specified, and failure to pay may result in suspension or termination of your access to our services. Acceptance of any unpaid call, or failure of the system to properly deduct call credits due to error or malfunction, will result in administrative correction and collection. Subscriptions can be cancelled within one business day if you provide written notice by email to help@liveagentassistance.com.
7. Call Data and Privacy
Recording of Calls: Calls are recorded for the purposes of compliance, quality control, training, improvement, and as a service. By using our services, you acknowledge and consent to call recording. Call recordings are made accessible through Executive Subscriptions, but may be requested individually by email at help@liveagentassistance.com. Requests considered excessive at our sole discretion may result in the requirement to purchase executive access for direct user access.
By using our services, you agree that we may collect and store call data and other information as outlined in our Privacy Notice. This includes, but is not limited to, call recordings, caller information, and analytics data.
You are responsible for ensuring that you have obtained the necessary consents from callers (e.g., for call recording) and that you comply with all applicable privacy and data protection laws.
8. Privacy of Clients
We respect the privacy of all individuals involved in the calls managed through our services. We are committed to complying with applicable privacy laws and regulations regarding the collection, use, and storage of personal data.
For more detailed information on how we protect your data, please refer to our Privacy Policy.
9. Intellectual Property
All content, trademarks, service marks, and other intellectual property related to our services are owned by Live Agent Assistance or our licensors. You are granted a limited, non-transferable, and non-exclusive license to use our services in accordance with these Terms. You may not copy, modify, or distribute any intellectual property without our express consent.
10. Disclaimer of Warranties
Our services are provided "as is" and “as available.” We do not warrant that our services will be error-free, uninterrupted, or free from defects. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.
11. Limitation of Liability
To the fullest extent permitted by law, Live Agent Assistance will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use our services. This includes, but is not limited to, any loss of profits, data, or business opportunities.
12. Termination
We reserve the right to suspend or terminate your access to our services at any time, with or without cause, and with or without notice. In the event of termination, you will remain responsible for any outstanding fees owed for services rendered up to the termination date.
13. Indemnification
You agree to indemnify and hold Live Agent Assistance, its officers, employees, and agents harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of our services, your violation of these Terms, or your infringement of any rights of others.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the "Effective Date" at the top of this page will be updated accordingly. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of Tennesse, United States of America, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Tennessee.
16. No Guarantee of Call Quality
While we strive to provide high-quality call management services, we cannot guarantee the quality, clarity, or connectivity of each individual call. Call quality may be affected by external factors such as the caller’s phone service, internet connection, or network issues.
17. Modifications to Disclosures
We may update these disclosures from time to time. When changes are made, the updated version will be posted on this page with an updated “Effective Date.” We encourage you to review this periodically to stay informed about how we are managing your information.
18. Refund Policy
Services are provided on a per-call basis. Unless otherwise stated, acceptance of any inbound call will result in applicable account charges. Additionally, failure to answer inbound calls (no-answers) will result in applicable account charges which may appear as administrative adjustments. Contact center settings allow agents to set status as Unavailable, and managing Availability is the sole responsibility of the user. Please note that all sales are final. Refunds are not issued in any form, including to original payment methods. Bonus credits may be granted at our discretion, and these are non-refundable and non-redeemable for cash.
19. Final Expense No-Free Guarantee
We do not create or distribute “free insurance” promotions of any kind. All calls are sourced with a strict expectation of compliance and transparency, including all call sources managed by us on behalf of our clients. If you receive a Final Expense call where the consumer believes they were responding to a “free” insurance offer, please report it to us by applying the appropriate wrap-up code in the contact center application. While we do not issue refunds to the payment method, bonus credits may be provided at our discretion following a review, for your assurance. Credits are non-refundable, non-transferable, and may be used toward future purchases only.
20. Contact Information
If you have any questions or concerns regarding these disclosures, contact us at help@liveagentassistance.com. If you wish to inquire about your data privacy rights, please contact us at: privacy@liveagentassistance.com.