Privacy Policy

Privacy Notice

Effective Date: January 1, 2025

This privacy policy applies to LiveAgentAssistance.com, owned and operated by Live Agent Assistance, LLC. (“Live Agent Assistance,” “we,” “us,” “our”). Live Agent Assistance is an easy-to-use contact center service that simply and easily connects your team with your chosen inbound call sources. We are committed to protecting your privacy, ensuring the security of your personal information, and providing a privacy policy that is simple and easy to understand. Please read this policy carefully to understand how we collect, use, and safeguard your data.

Live Agent Assistance will not provide your name or information about you to any entity or person other than for their purposes of connecting you with inbound call sources and related activities such as following up, servicing, and fulfillment, unless otherwise required by law.

Information We Collect

We do not receive personal information about you from third parties. The non-public personal information we collect about you is the information you provide to us. Providing personal information to us is considered an express invitation to contact you about our services through electronic, telephonic, and other means even if you are registered on a state or federal “Do Not Call” registry. We do not solicit or collect personally identifiable information (PII) through input forms on our website. By using our service, you agree and understand that you are providing express permission to contact you by means such as e-mail, text, and other means which may not be secure or private. We do track the search engine links that lead users to our site for advertising effectiveness. We may collect some information automatically that doesn’t reveal your identity, for maintenance, security, reporting, or analytical purposes.

We may collect the following types of information during our inbound call management process:

Call Data: This may include phone numbers, call duration, time and date of calls, and call recordings.

Personal Information: When callers or clients provide personal information during calls (e.g., name, address, policy details), we collect this data for the purpose of assisting the insurance agent.

Communication Data: Any messages, inquiries, or communications made during the call.

How We Use Your Information

We may process non-public personal information with your concent when necessary or as otherwise permitted by law. When using our services, we may process personal information based on your interactions with us. This includes choices you make regarding services, products, and features. This processing is for improvement, service, communications, compliance with law, and for fraud prevention and security.

Providing Services: To deliver inbound calls to insurance agents and assist with call management.

Improvement of Services: To enhance and improve the quality of our services, including analyzing call data for service optimization.

Compliance: To comply with legal, regulatory, or contractual requirements related to call handling and customer privacy.

Security Measures

We take appropriate measures to protect your data from unauthorized access, alteration, or disclosure. Technical and organizational measures are taken to protect your information and data. Please note that no information technology is perfect or 100% secure, so no promise can be made that bad actors such as hackers or unauthorized parties will be unable to overcome security measures and impropertly access or use your information.

Your Rights

Your rights may vary depending on your location. You may have the specific rights with regards to your personal information. If you have any questions or wish to exercise your rights, please contact us at privacy@liveagentassistance.com.

We use the collected information for the following purposes:

Providing inbound call management and connection solutions

Communicating directly with users regarding their requests and services

Third-Party Sharing

We will never give, sell, rent, lease, or transfer your information to any person or entity other than disclosed herein. We may also share data with third-party individuals and firms contracted to perform inbound call production, delivery, follow-up, fulfillment, or data services.

With Service Providers: We may engage third-party service providers to assist with call management and other operational functions. These third parties are required to protect your data in accordance with our privacy policies.

Legal Requirements: We may disclose your information if required by applicable regulations, rules, or law, such as to agency uplines, IMOs, carriers, or to comply with a subpoena or other legal process.

Data Retention and Deletion

We retain your personal information and call data for as long as necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings are made available to applicable supervisor accounts and will be provided as appropriate upon request. Service fees may apply. 

Your Rights

You have the right to access, update, and correct your personal information. If you have any questions or wish to exercise your rights, please contact us at privacy@liveagentassistance.com.

Changes to this Policy

We reserve the right to update this privacy policy. Any changes will be posted on our website, and the effective date will be revised accordingly.

For any inquiries or concerns regarding our privacy practices, please contact us at privacy@liveagentassistance.com

Thank you for trusting Live Agent Assistance with your inbound call management needs.