disclosures and refund policy

Additional Disclosures and Refund Policy

Effective Date: January 1, 2025

These Disclosures provide important information regarding the services provided by Live Agent Assistance (“we,” “our,” or “us”) in connection with our inbound call management services for insurance agents. By using our services, you agree to the terms and conditions set forth in these disclosures. Please read this carefully.

Live Agent Assistance provides a service that manage relationships and call traffic from multiple inbound call sources and delivers calls to insurance agents. Our goal is to facilitate effective relationships with inbound call providers and promote good communication between callers and insurance agents by routing and managing calls efficiently.

• Recording of Calls: Calls are recorded for the purposes of compliance, quality control, training, and service improvement. By using our services, you acknowledge and consent to call recording.

We respect the privacy of all individuals involved in the calls managed through our services. We are committed to complying with applicable privacy laws and regulations regarding the collection, use, and storage of personal data.

• Clients: If you are an insurance agent using our services, you may be required to provide certain personal and business information in order to use our services.

For more detailed information on how we protect your data, please refer to our Privacy Notice.

Our services are intended for lawful use only. By using our services, you agree not to use them for any unlawful or inappropriate purposes, including:

• Making fraudulent or abusive calls.
• Violating any laws related to data privacy or call recording.
• Engaging in harmful conduct or harassment.

While we strive to provide high-quality call management services, we cannot guarantee the quality, clarity, or connectivity of each individual call. Call quality may be affected by external factors such as the caller’s phone service, internet connection, or network issues.

We may update these disclosures from time to time. When changes are made, the updated version will be posted on this page with an updated “Effective Date.” We encourage you to review this periodically to stay informed about how we are managing your information.

Services are provided on a per-call basis. Unless otherwise stated, acceptance of any inbound call will result in applicable account charges. Refunds are available for unused call credits upon request.

If you have any questions or concerns regarding these disclosures, or if you wish to inquire about your data privacy rights, please contact us at: privacy@liveagentassistance.com